Refund Policy
We have a 14 day return policy from the date of purchase to qualify for a gift card return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items with deoderant, smoke, animal dander or any other debris/residue will not be eligible for a store credit gift card. Izzy & Gab reserves the right to refuse any items that show signs of wear or tear even if original tags are still in tact.
Refunds
If approved, you’ll be automatically issued a full store credit for the purchase price in the form of a gift card via email with a gift card code, which can be used in our online boutique at www.izzyandgab.com or in our brick and mortar boutique located at 964 West Erie Plaza Drive, Erie, PA 16505. Please allow up to 15 days from the time the item is received back to us to be issued a store credit in the form of a gift card via email. Izzy & Gab does not issue cash or credit card refunds as we are a boutique and not a big box retailer.
To start a return, you can contact us at info@izzyandgab.com
Or if it will be received back to our boutique within the 14 day time of purchase window, you can mail it with original tags and in original condition to:
Izzy and Gab LLC
Attention:Returns
964 West Erie Plaza Drive
Erie, PA
16505
*If your item is received after the 14 day return window policy and/or not in original conditon, your item will be returned back to you via USPS ground shipping.
You can always contact us for any return question at info@izzyandgab.com.
Please allow up to 72 hours to respond, as our response times are longer.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue and make it right. Izzy & Gab inspects every item that comes in to our showroom. We check and steam the garments before they are allowed to be sold, so you can be assured you're receiving an item that has been checked for our standard of quality.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as beauty items, undergarments, personal care items and bathing suits. Please get in touch if you have questions or concerns about your specific item.
*Unfortunately, we cannot accept returns on final sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item and purchase the other item while your return is being processed. Or call the boutique at 814-651-0655 with any questions.
